Product Specialist LMS Technology Solution

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Build and maintain strong relationships with principals and vendors to stay updated on product roadmaps, new features, promotions, and partnership programs.

• Coordinate deal registration and technical or commercial support with principals and vendors.
• Conduct internal product knowledge sharing and technical training sessions.
• Prepare regular reports on product performance, sales forecasts, and business opportunities.

Ensure proper project handover to the Delivery or Technical team by providing complete solution documentation and implementation requirements.

• Support the initial (non-operational) phase of customer onboarding to ensure a smooth project transition.
• Experience & Track Record

Minimum 2–4 years of experience in LMS/Moodle-related work, either as a Product Specialist, Presales Engineer, LMS Administrator, System/Infrastructure Engineer, or similar technical role.

Solid technical understanding of how Moodle works end-to-end (architecture, hosting, integrations), enabling solution design, technical proposals, infrastructure sizing/BOQ, and product presentations to prospective customers.

Nice to have

direct hands-on experience with Moodle installation, configuration, customization, migration, and/or troubleshooting in a production environment.

Technical Skills - Moodle & LMS Platform

Understanding of Moodle architecture: core structure, plugin/module management, theme customization, roles & permissions, course/category management.

• Familiar with standard LMS integrations: SSO (SAML/OAuth), SCORM, xAPI/Tin Can, LTI, H5P.
• Nice to have
• : hands-on experience installing/configuring Moodle; familiarity with Open edX.
• Technical Skills - Infrastructure & Cloud

Understanding of Linux server administration (Ubuntu/CentOS) and the LAMP/LEMP stack (Apache/Nginx, MySQL/MariaDB/PostgreSQL, PHP), sufficient to support solution design and technical discussions with the Engineering team.

Understanding of cloud hosting and deployment — Microsoft Azure preferred, AWS/GCP a plus including VM sizing, storage, backup, and disaster recovery concepts.

Basic understanding of security hardening (SSL/TLS, firewall, access control) and network management relevant to LMS hosting.

Nice to have

familiarity with containerization (Docker) for Moodle deployment; exposure to automation/AI (Power Automate, Power BI, AI chatbot/LLM integration for LMS), aligned with PCMan's future solution direction.

• Certifications (a plus, not mandatory)
• Moodle Certified Educator / Moodle Course Creator Certificate.
• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate.
• LPIC-1 / RHCSA or other Linux administration certifications.
• General Competencies
• Able to translate technical requirements into business solutions that are easily understood by non-technical customers.
• Strong communication, presentation, and interpersonal skills to support the presales cycle alongside the Sales team.
• Strong analytical thinking, problem-solving, and time management skills.
• Proficient in MS Office; familiarity with CRM systems (Dynamics 365 is a plus, as it is used at PCMan).
• Education
• Minimum Diploma/Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related IT field.

Candidates from non-IT backgrounds (Business/Marketing) may still be considered if they have a strong hands-on Moodle/infrastructure portfolio.

• Others
• Good command of English (written & spoken) for technical documentation and vendor communication.
• Willing to travel for business purposes as required.