Quality Assurance Officer

Key Responsibilities

Process Analysis & Evaluation

• Analyze existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Conduct data analysis to identify trends and root causes of process issues.
• Develop process maps, flowcharts, and other documentation to clearly visualize and communicate current processes and proposed improvements.

Quality Assurance & Control

• Ensure quality standards for construction projects, and oversee pest control and hygiene compliance across outlets and the roastery.
• Implement quality control techniques to monitor and evaluate the effectiveness of process improvements.
• Conduct regular audits and reviews of processes to ensure adherence to company standards, regulatory requirements, and best practices.
• Create and maintain process documentation, including standard operating procedures (SOPs) and quality control guidelines.

Collaboration & Training

Work closely with cross-functional teams (e.g., operations, production and other divisions) to implement process improvements and ensure that quality standards are met.

Provide training and guidance to team members on new processes, tools, and quality standards.

Continuous Improvement

• Promote a culture of continuous improvement by identifying and supporting initiatives to streamline processes and enhance quality.
• Monitor and report on the effectiveness of process changes and suggest further improvements as necessary.
• Conducting Kaizen (improvement events), root cause analysis, or other improvement workshops.

Documentation & Reporting

• Create and maintain detailed reports on process improvement initiatives, including timelines, milestones, results, and lessons learned.
• Prepare presentations and reports for senior management regarding progress on process improvement goals.

Qualifications

Bachelor's degree in Industrial Engineering, Food Technology, Quality Management, Business Management, or a related field.

Minimum 2–3 years of experience in Quality Assurance, Process Improvement, Continuous Improvement, or a similar role, preferably in the F&B, manufacturing, or hospitality industry.

• Strong understanding of quality assurance principles, process improvement methodologies, and operational excellence.
• Experience developing, reviewing, and implementing Standard Operating Procedures (SOPs), work instructions, and quality documentation.

Familiar with quality audit processes, corrective and preventive actions (CAPA), root cause analysis, and continuous improvement initiatives.

• Knowledge of food safety, hygiene, sanitation, and pest control standards applicable to the F&B industry.
• Strong analytical skills with the ability to identify operational issues and recommend practical process improvements.
• Proficient in Microsoft Excel, Google Sheets, and presentation tools for data analysis and reporting.
• Detail-oriented, proactive, and committed to maintaining high quality standards across all business operations.
• Experience with Lean, Kaizen, 5S, HACCP, ISO 9001, or other quality management systems is an advantage.