Quality Control Supervisor - Collection (Mandarin Speaker)

• We are
• Pinjamin
• currently seeking a
• Quality Control Supervisor

to support our Regional Risk, Collection, and Quality teams. We are looking for someone with strong analytical and communication skills, and the ability to coordinate effectively across departments. This role is designed for individuals eager to take on greater responsibility in risk management, quality assurance, and compliance within a dynamic fintech environment.

Responsibilities

Supervise the daily operations of the Quality Control team, assign tasks, and collaborate with the QC Leader to ensure efficient audit operations.

Manage and coordinate the daily workload of the QC team, ensuring all quality audits are completed accurately and within the required timeline.

Conduct quality audits, call monitoring, and random quality checks on collection activities to ensure compliance with company SOPs, internal policies, and applicable

OJK regulations

Monitor collection practices to ensure adherence to regulatory requirements, ethical collection standards, and consumer protection principles.

• Identify quality gaps, perform root cause analysis, recommend corrective actions, and drive continuous quality improvement initiatives.
• Support the QC Leader in developing quality audit standards, procedures, calibration sessions, and quality improvement programs.
• Provide coaching, guidance, and performance evaluations to QC team members based on audit findings and quality performance.

Coordinate with the leader to implement training programs, prepare training materials, and support the continuous development of the QC team.

Prepare audit reports, analyze quality trends, monitor QC KPIs, and provide recommendations to management for operational improvements.

Requirements

• Bachelor's Degree in any relevant field.
• Minimum
• 2 years of experience
• in
• Quality Control, Quality Assurance, or Quality Audit
• , preferably within the
• Fintech, Banking, Financial Services, or Collection industry
• , with at least
• 1 year of supervisory or team leadership experience
• Proficient in
• Mandarin
• (listening, speaking, reading, and typing)
• Strong knowledge of collection operations, quality monitoring, call auditing, compliance with
• OJK regulations
• , and company SOPs.
• Strong leadership, analytical, communication, coaching, and problem-solving skills, with the ability to drive continuous quality improvement

Nice to have

• Certification in AFPI, Finance Risk & Compliance, or any related
• Experience working in a registered and licensed P2P lending/E-Wallet/Finance company under OJK.