Reception

To deliver friendly, efficient, and personalized customer service, creating a welcoming and hospitable environment for all guests, with the goal of ensuring guest satisfaction and encouraging repeat visits.

Tanggung Jawab

• Guest Service & Front Desk Operations
• Welcome guests with a warm and professional attitude upon arrival.
• Perform check-in and check-out procedures efficiently, assigning guests to their respective villas/rooms.
• Handle all guest inquiries and requests in a courteous and timely manner, whether in person, over the phone, or by email.
• Ensure all guest complaints are addressed promptly and reported to the appropriate supervisor when necessary.
• Provide guests with accurate information about villa services, local attractions, and current promotions.
• Reservations & Administrative Duties
• Administer bookings, cancellations, and no-shows in accordance with company policy and procedures.
• Maintain accurate records of guest information and reservation details.
• Use the booking and reservation system proficiently to update availability and guest profiles.
• Take and relay messages clearly and efficiently to appropriate parties.
• Reception Area & Guest Relations
• Maintain the cleanliness and orderliness of the front desk and reception area at all times.
• Monitor visitor access and ensure a secure and welcoming environment.
• Fulfil reasonable guest requests to ensure their comfort, safety, and satisfaction.
• Promote a positive guest experience by anticipating needs and offering solutions proactively.

Kualifikasi

• Proven experience as a receptionist or Front Office Agent, preferably in villas, boutique hotels, or luxury hospitality settings.
• Hands-on experience with VHP (Visual Hotel Program) or similar Property Management Systems (PMS) is required.
• Strong understanding of front desk operations including check-in/check-out procedures, reservations, and guest services.
• Excellent communication and interpersonal skills in English, additional languages are a plus
• High level of accuracy and attention to detail in administrative tasks and billing.