Regional Growth and Operations Manager (Bali Area)

Deskripsi pekerjaan Regional Growth and Operations Manager (Bali Area) Pinhome

The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.

• What You Will Do
• Revenue Growth
• Develop and execute strategies to grow revenue in the assigned region.
• Identify and capitalize on new business opportunities, partnerships, and initiatives.
• Set and achieve monthly/quarterly revenue targets.
• Profitability Management
• Optimize operational costs while ensuring service quality.
• Monitor key financial metrics (e.g., profit margin, cost per order).
• Conduct regular analyses to improve efficiency and reduce overheads.
• Supply-Demand Management
• Supply: Recruit, onboard, and manage service providers (cleaners, technicians, etc.) in the city.
• Demand: Execute local marketing campaigns to generate leads and bookings.
• Ensure alignment between supply (service providers) and demand (customer orders).
• Team Leadership
• Lead and motivate city-level teams, including field operations, sales, and support staff.
• Conduct regular performance reviews and provide training/coaching as needed.
• Foster a culture of accountability, innovation, and excellence.
• Operational Excellence
• Monitor daily operations to ensure smooth service delivery.
• Resolve operational bottlenecks, including SP shortages or quality issues.
• Oversee customer satisfaction, handling escalations and improving service quality.
• Data and Reporting
• Analyze city-level KPIs (e.g., order volume, SP utilization rate).
• Prepare and present performance reports to senior leadership.
• Use data insights to refine operational strategies.
• Stakeholder Management
• Collaborate with HQ teams (e.g., marketing, product, finance) to support regional goals.
• Build relationships with local partners and government agencies as needed.
• What You Will Need
• This is an in-city role, so you are required to be present in the city of operations.
• Immediate availability is preferred, but candidates with notice periods will also be considered.

Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.

Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.

Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.

Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.

Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.