Reservation Officer

As a Reservation Officer, you will be responsible for handling accommodation reservations, ensuring accurate booking records, and delivering excellent guest service throughout the reservation process. You will coordinate with internal departments to maximize occupancy, maintain seamless communication with guests, and support revenue optimization through effective reservation management.

Tanggung Jawab

• Handle and process reservations received through various booking channels.
• Respond to guest inquiries regarding availability, rates, and booking information.
• Maintain accurate reservation records and update booking details in the Property Management System (PMS).
• Manage booking modifications, cancellations, and special requests.
• Coordinate with relevant departments to ensure smooth reservation operations.
• Monitor room availability and inventory to ensure booking accuracy.
• Prepare reservation-related reports and documentation.
• Provide excellent customer service and support throughout the reservation process.

Kualifikasi

• Minimum of 2 years previous experience in a similar position in a 4/5-star hotel or luxury villa environment.
• Excellent written and verbal communication skills in English.
• Familiar with Property Management Systems (PMS), OTA platforms, and various booking channels.
• Experience with Airbnb, VHP, and GuestPro will be considered an advantage.
• Strong organizational skills, attention to detail, and guest-oriented mindset.
• Able to work independently as well as collaboratively in a dynamic environment.