Reservation Sales Executive

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• Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! The Reservation Supervisor / Team Leader takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. As a

Reservation Supervisor / Team Leader

, you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
• A passion for spreading the light and warmth of
• Hospitality
• . Acting with
• Integrity
• and always doing the right thing. Inspiring others through
• Leadership
• . A belief that
• Teamwork
• drives the best outcomes. A sense of
• Ownership
• and accountability. And a focus on the
• Now
• , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
• In addition, this role requires the following minimum qualifications:
• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude with a commitment to team success and guest satisfaction.

Here’s what you’ll do during a typical day

Support daily reservations operations

Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage

Coordinate group reservations

Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments

Assist with revenue optimization

Monitor reservations activity and support rate and occupancy strategies to maximize revenue

Provide reservations support

Handle reservation requests and provide service to team members and customers as needed

Support department operations

Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership

Inspire and develop the team

Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment