Resident Services Coordinator

Job Description

• Handling complaints of clients/owners.
• Build good relationship with clients/owners.
• Monitoring daily housekeeping activities, including cleaning services, gardening, security and public area upkeep.
• Ensure all areas meet the property’s cleanliness and quality standards at all times.
• Develop and implement standard operating procedures (SOPs) for housekeeping functions.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Update schedule, and supervise housekeeping staff.
• Provide ongoing coaching and performance evaluations to ensure team effectiveness.
• Respond promptly and professionally to owners feedback and service requests.
• Work closely with the Head Office and Management to coordinate residence readiness and resolve issues.
• Monitor usage and control of supplies to minimize waste and maintain cost-effectiveness.
• Conduct regular inspections and audits of facilities.
• Report to Head of Division.

Requirements

• Holding a Bachelor’s Degree in any major preferably in Civil Engineering.
• Have a minimum 2-3 years of experience in a residence relations or property management role, preferably in the commercial real estate industry.
• Excellent in communication skill with strong analytical ability, customer services oriented and pleasant personality.
• Computer literate with excellent skills of Microsoft Excel.
• Good interpersonal skills to build relationship with property owners, and other stakeholders.
• Strong problem-solving and conflict resolution skills to handle issues and complaints.
• Proficient in English and fluency in Mandarin will be an advantage.
• Able to work mobile and have own vehicle.
• Ready to work underpressure & can join as soon as possible.