Resource Planning & Billing Executive — Telistar Solutions | JobLens
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Resource Planning & Billing Executive Skill diminta Accurate Attention to Detail Auditing CRM Communication Customer Service Delivery Leadership Microsoft Excel Preventive Maintenance SAP Salesforce Stakeholder Management
Deskripsi Job description for Resource Planning & Billing Executive at Telistar Solutions Company Overview Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions for service-centric organizations. We enhance profitability, productivity, efficiency, and control through customized service delivery and management, supporting clients to maximize their potential in competitive markets.
Job Summary
The Resource Planner & Billing Executive optimizes field service resource deployment and ensures timely, accurate contract billing. This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams.
Responsibilities Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments
Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability Ensure preventive maintenance activities are completed within contractual timelines and grace periods Maintain and update Installed Base records to support maintenance planning and service execution Coordinate manpower allocation for projects and service campaigns to meet operational demands Manage incoming service requests via hotline, email, and system-generated cases, ensuring accurate logging in ServiceMax and related systems Verify customer entitlement, warranty status, and contract coverage before service planning to ensure compliance Monitor service cases and work orders to ensure timely progression and closure within established SLAs Communicate proactively with customers regarding service schedules and case status updates Drive timely closure of completed service activities to enable accurate contract billing Review work orders and supporting documents to ensure billing readiness and adherence to company policies Coordinate billing submissions, invoice generation, and billing-related queries with Finance, Commercial, and shared service teams Monitor unbilled activities and implement corrective actions to reduce billing backlog and prevent revenue leakage Data lowongan bersumber dari glints . Tombol “Lamar” mengarahkan Anda ke halaman aslinya.
Track operational KPIs related to planning, preventive maintenance compliance, and billing performance
Take proactive measures to address performance gaps and improve operational efficiency
Support preparation of performance reports and management dashboards for leadership review
Identify and resolve exceptions in work orders, service cases, and billing transactions to maintain data integrity
Correct system errors to ensure seamless integration with SAP and other enterprise systems
Manage exception approvals for overdue or missed preventive maintenance activities
Issue customer communications and exception letters as required to maintain transparency
Maintain accurate and complete operational records to support audit readiness
Collaborate with Delivery Managers, Project Managers, Field Service, and Customer Service teams to ensure effective workforce planning
Ensure submission of required documentation for warranty and contract updates with operational support teams
Coordinate with internal stakeholders across Service, Commercial, Finance, Supply Chain, and Operations functions to align processes
Participate in process improvement initiatives to enhance planning efficiency, service delivery, and billing accuracy
Preferred competencies and qualifications
Experience in resource planning, service coordination, or service operations administration
Knowledge of service management systems such as ServiceMax, Salesforce, SAP, or equivalent CRM/ERP platforms
Strong analytical and organizational skills with attention to detail
Ability to manage multiple priorities effectively in a fast-paced environment
Good communication and stakeholder management skills
Proficiency in Microsoft Excel and reporting tools Rp7,7 jt – Rp13,6 jt · estimasi
per bulan
Lokasi Onsite
Tipe kerja Kontrak
Level Menengah
Diposting 1 bln lalu
Sumber glints Lamar di glints → Tombol “Lamar” mengarahkan Anda ke halaman sumber aslinya.
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