Restaurant Manager — PT StoryG Jaya Indonesia | JobLensRestaurant Manager
Skill diminta
CommunicationCustomer ServiceQuality ControlTeamwork
Deskripsi
Deskripsi pekerjaan Restaurant Manager PT StoryG Jaya Indonesia
RESTAURANT MANAGER
- Location: Surabaya
- Employment Type: Full-time
REQUIREMENTS
- Education
- Minimum Bachelor’s Degree (S1).
- Preferably majoring in Hospitality, Business Management, Management, F&B, or a related field.
- Experience
- Minimum 5 years of experience in Restaurant, F&B, Hospitality, or related fields.
- Experience in a Supervisor, Assistant Manager, or Manager position is preferred.
- Strong experience in restaurant operations and customer service.
- Experience in staff training and team supervision.
- Experience in implementing and monitoring SOPs.
- Experience in handling customer complaints and operational problems.
Skills
- Strong leadership and communication skills.
- Good understanding of restaurant operations.
- Good customer service and customer handling skills.
- Able to manage and supervise a team.
- Able to train and evaluate staff.
- Able to implement and monitor SOPs.
- Able to manage staff schedules and work assignments.
- Good problem-solving and decision-making skills.
- Able to prepare operational reports.
- Able to use Microsoft Office / Google Workspace.
PERSONAL QUALIFICATIONS
- Good discipline and responsibility.
- Good attitude and manner.
- Confident and professional when communicating with customers and staff.
- Neat and presentable appearance.
- Strong leadership and teamwork skills.
- Customer-oriented.
- Proactive and willing to take initiative.
- Good attention to detail.
- Able to work under pressure and meet deadlines.
- Flexible with operational needs.
- Willing to work shifts, weekends, and public holidays.
- Final salary will depend on experience, skills, and interview results.
1. MAIN RESPONSIBILITIES
- Restaurant Operations
- Manage and supervise daily restaurant operations.
- Make sure the restaurant is ready for customers.
- Ensure service, cleanliness, and operational standards are maintained.
- Make sure all restaurant SOPs are properly followed.
- Monitor restaurant performance and daily operations.
- Identify operational problems and coordinate solutions.
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2. REPORTING & COORDINATION
- Prepare regular restaurant operational reports.
- Report customer feedback and complaints.
- Report staff performance, attendance, and discipline issues.
- Monitor and report SOP implementation.
- Report operational problems and follow up on solutions.
- Monitor restaurant sales and operational performance.
- Communicate restaurant updates and requirements to management.
- Coordinate with other departments to ensure restaurant operations run smoothly.
- Final salary will depend on experience, skills, and interview results.