Sales Training & Enablement Lead

Tanggung Jawab

• Design and maintain sales scripts (Bahasa Indonesia) for telesales or WhatsApp channels
• Develop objection-handling playbooks for common customer concerns
• Build onboarding programs and training materials for new Agent hires
• Conduct regular coaching sessions based on call/chat reviews
• Monitor conversation data and track conversion metrics

Kualifikasi

• Min. 2 years in sales training, telesales supervision, or sales enablement in financial services (Multifinance / bank / fintech)
• Experience writing sales scripts and training materials in Bahasa Indonesia
• Track record of improving sales conversion through process optimization
• Understand Indonesian consumer behavior around lending products (BPKB, KTA, or similar)
• Comfortable analyzing conversation data and making data-driven decisions
• Native Bahasa Indonesia speaker