SAP FICO (L1 Support)

• Deskripsi pekerjaan SAP FICO (L1 Support) PT. Kreatifitas Sinergisme Teknoindo
• Job Responsibilities
• Receive user tickets related to SAP Finance (FICO) and Sales & Distribution (SD) modules, log and follow up on service ticket
• Resolve common issues per operational guidelines, provide basic troubleshooting, assist with permission requests and end-user guidance.
• Escalate unsolvable issues to the L2 team, ensure proper information handover, track progress and communicate feedback to end users.

Requirements

• Hands-on experience in SAP usage, end-user support or basic SAP maintenance; familiar with either FICO or SD module.
• Basic understanding of financial processes or sales business processes including sales order, delivery and billing.
• Proficient in English for daily work; able to communicate with overseas users via email, tickets and online meetings.
• Available to work shifts aligned with US time zone, accept evening or night shifts based on local location.
• Strong service mindset, communication and documentation skills; able to follow standard procedures for ticket handling.
• Preferred Qualifications
• Experience in IT Service Desk, overseas user support or Shared Service Center.
• Familiar with ticketing tools such as ServiceNow and Jira
• Practical experience with SAP ECC / S/4HANA usage or support