Senior Account Manager

Deskripsi pekerjaan Senior Account Manager PT Warna Emas Indonesia

Job Description

Own and grow a portfolio of key brand and creator accounts post-signing — driving retention, renewals, upsell, and account revenue/GMV growth.

Serve as the primary point of contact and trusted advisor for clients, managing expectations, escalations, and long-term relationship health.

Translate client objectives into executable campaign plans and coordinate delivery with livestream, KOL/affiliate, content production, and operations teams.

Monitor campaign performance against KPIs (GMV, ROAS, conversion, creator output), analyze results, and present data-driven recommendations to clients.

• Prepare and deliver business reviews, performance reports, and renewal/expansion proposals to client decision-makers.
• Contribute to building WEI's account management system — SOPs, reporting templates, account health tracking, and handover process from BD.
• Job Requirements

Minimum 4–6 years in account management, client servicing, or campaign management — ideally within an MCN, social media agency, digital marketing, retail, or FMCG environment.

Proven track record of retaining and growing key accounts, with measurable revenue or GMV impact.

Strong understanding of the retail/FMCG landscape and how social commerce (TikTok Shop, Shopee Affiliate) fits into brand go-to-market strategy.

• Excellent communication, presentation, and stakeholder management skills, with executive presence in front of corporate clients.
• Analytical mindset — comfortable reading campaign data, margin/pricing structures, and ROI to defend recommendations.
• Ability to build structure and process in a still-maturing environment, not just execute existing playbooks.
• Adaptable, hands-on, and collaborative across cross-functional teams in a fast-paced setting.