Senior Guest Experience Staff

Senior Guest Experience Staff

Penempatan

Bali, Denpasar

Kategori

Full Time

Industri

Pariwisata & Perhotelan

Gaji

Level Posisi: Staff

Usia

Jenis kelamin yang lebih diutamakan

Uraian Tugas

• Manage berth availability and allocation to ensure optimal occupancy and compliance with marina operational standards.
• Handle reservation enquiries, booking confirmations, amendments, and cancellations for berth reservations and related marina services.
• Coordinate seasonal berth allocations and VIP reservations in collaboration with Marina Operations and Management.
• Maintain pricing structures, promotional rates, and reservation configurations in accordance with commercial strategies.
• Review and verify proforma invoices and final invoices to ensure billing accuracy prior to issuance.
• Monitor accounts receivable (AR) and coordinate payment follow-ups with the Finance team.
• Maintain contract documentation, monitor contract validity, and ensure proper authorization procedures are followed.
• Coordinate with Finance to support audit readiness, tax compliance, and documentation accuracy.
• Prepare daily, weekly, monthly, and quarterly reports on reservations, occupancy, revenue, and operational performance.

Act as the primary liaison between Marina Operations, Sales, Finance, and Management to ensure a seamless end-to-end guest reservation experience.

• Support continuous improvement of reservation processes, documentation standards, and guest experience operations.
• Assist in guiding and coordinating the reservations team to maintain service quality and operational efficiency.
• Syarat & Kualifikasi
• Minimum
• 3–5 years of experience

in a luxury, audited hotel environment, preferably within Front Office or multi-revenue departments (Rooms, F&B, Utilities, or Ancillary Services).

• Experience working in an
• audited company environment
• with structured filing and documentation procedures.
• Experience managing
• reservations from enquiry through guest check-out
• Mandatory experience serving international guests, with professional fluency in both
• English and Bahasa Indonesia
• , written and spoken.

Proven experience managing reservation systems and coordinating across multiple departments to support centralized billing and structured documentation control.

• Hands-on experience using
• CRM, ERP, or integrated reservation platforms
• , with a strong focus on system accuracy and data integrity.
• Demonstrated ability to maintain high reservation accuracy and complete operational documentation.
• Experience preparing and interpreting daily, weekly, and monthly operational reports.
• Strong organizational, analytical, and problem-solving skills with excellent attention to detail.
• Process-driven individual with a strong commitment to compliance, documentation accuracy, and service excellence.
• Experience working in a
• pre-opening environment

is highly preferred, including

• Working within evolving SOPs.
• Building and improving operational processes.
• Supporting system migration and operational stabilization.
• Strong numerical aptitude with the ability to verify billing, service charges, utilities usage, and revenue accuracy before guest check-out.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to be based in
• Bali

Keahlian yang dibutuhkan

• Administrasi
• CRM Application

Sertifikasi yang dibutuhkan

Fakultas atau Jurusan yang lebih disukai

Kemampuan bahasa yang lebih disukai

Bahasa Inggris

Untuk disabilitas

Tidak