Senior Hostess

Duties and Responsibilities

• Greeting a guests.
• Manage Reservations and Waiting Lists
• Accept reservations via phone, email, or app.
• Arrange Guest Seating
• Ensure the area is always clean, attractive, and comfortable.
• Coordinate with waiters/waitresses and floor supervisors to ensure guests are well-served.
• Provide information about VIP guests, special events, or special requests.
• Handle initial complaints professionally.

Requirements

• Minimum 3 year of experience as a host/hostess or in a front office F&B position (preferred).
• Attractive and (good grooming).
• Ability to operate reservation systems (manual or digital).
• Friendly, confident, and patient in dealing with various guest personalities.
• Proactive, initiative-driven, and able to resolve minor issues quickly.
• Possesses a teamwork spirit and good communication skills.
• Willing to work in a shift system, including weekends and national holidays.
• Can communicate in English
• Willing to be placed in Umalas, Bali