Senior IT Support Specialist

Deskripsi pekerjaan Senior IT Support Specialist Tata Motors Indonesia

Responsibilities

Manage and provide day-to-day IT support, maintenance, and troubleshooting to ensure smooth and reliable IT operations, including laptops, desktops, internet, network, printers, telephone lines, modems, employee access cards, fingerprint/biometric systems, and other IT equipment.

Provide support for ERP applications and transactions, analyze and resolve user issues, and coordinate with the Global/Group IT team when escalation is required. Conduct training and provide support to dealers for CRM applications.

Work closely with functional and operational teams to understand their IT needs and provide practical and effective solutions.

Coordinate and communicate regularly with Global/Group IT teams, to troubleshoot and resolve application, infrastructure, and system-related issues, ensuring proper follow-up until resolution.

Proactively monitor IT systems, end-user devices, and IT security to ensure compliance with Global IT standards and policies, while identifying and preventing potential issues before they affect business operations.

Manage IT infrastructure, data center-related activities, IT resources, hardware, and software, including data processing, data entry, data control, position/language configuration, and tape library activities as applicable.

• Evaluate and recommend suitable hardware, software, and IT solutions to improve system capabilities and operational efficiency.
• Maintain proper IT documentation and prepare reports and presentations as required.
• Coordinate with IT vendors for technical support, maintenance, and other IT-related services.

Take full ownership of IT issues by proactively identifying problems, performing root-cause analysis, implementing solutions, and following up until issues are properly resolved.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Minimum
• 3-6 years of relevant experience
• in IT Support, IT Infrastructure, IT Operations, or a related field.
• Good hands-on knowledge of
• IT infrastructure, hardware, software, networking, troubleshooting, ERP/CRM applications, and IT security.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues independently and provide practical solutions.
• Proactive, self-driven, and solution-oriented
• , with strong ownership and the ability to work independently without constant supervision.
• Able to manage multiple priorities, respond to urgent issues, and follow through until resolution.
• Good command of English, both written and spoken,
• with the ability to communicate and coordinate effectively with Global/Group IT teams.

Strong communication, interpersonal, coordination, and follow-up skills, with the ability to explain technical matters clearly to non-technical users.

• Proficient in Microsoft Office applications.
• Experience working with a multinational company or regional/global IT team is preferred.
• Experience supporting ERP/CRM applications and working with automotive, manufacturing, distribution, or dealer networks is an advantage.