Service Desk Analyst

Ensuring smooth service delivery and client satisfaction. They manage incidents, track issues, and work with technical teams to resolve problems quickly. The role requires strong communication skills to interact with clients, gather feedback, and provide clear updates, ensuring services meet client expectations and continuously improve

• Minimum 3 years work experience
• Bachelor degree graduate
• Ability to identify, assess, and resolve incidents efficiently, ensuring minimal disruption to clients and services
• Good communication skills for interacting with clients, gathering feedback, and ensuring satisfaction

Understanding of IT Service Management (ITSM) practices to ensure smooth service delivery, meet service level agreements (SLAs), and improve service processes