Skill diminta
JavaScriptMicrosoft OfficeNginxOdooPythonSQLTroubleshooting
Deskripsi
- Provide
- technical support for internal applications
- to ensure smooth daily operations
- Monitor
- application performance and availability
- and respond to incidents or service disruptions
- Troubleshoot and resolve
- applications, database, or system-related issues
- Work closely with
- development teams, infrastructure teams, and users
- to resolve issues and improve system performance
- Manage and
- track issues using the ticketing system
- , ensuring timely resolution according to SLA
- Assist in
- database queries, data validation, and troubleshooting
- using SQL tools
- Maintain
- system documentation, operational procedures, and troubleshooting guides
- Participate in
- incident analysis and preventive improvements
- to reduce recurring issues
- Bachelor's degree in
- Informatics Engineering, Computer Science, or a related field
- Minimum
- 2 years of experience in Application Support or IT Operations roles
- Basic skills in
- desktop application operations
- Basic skills in
- web application operations
- Basic knowledge of
- web server engines
- (e.g., IIS, Nginx)
- Basic knowledge of
- programming languages
- (e.g., Python, JavaScript, Visual Basic (VB))
- Basic knowledge of
- databases (RDBMS), SQL commands, and database GUI tools
- (e.g., DBeaver, pgAdmin)
- Familiar with
- ticketing systems for issue and problem management
- Familiar with
- Microsoft Office / Microsoft 365 and related applications
- Experience with the Odoo platform is preferred