Jakarta
Rp5,5 jt – Rp7 jt5 hari lalu
Telco or large-scale enterprise environment strongly preferred – familiarity with revenue-impacting incident dynamics (e.g., customer-facing app downtime affecting billing, complaints, NPS)
Demonstrated experience managing 10+ engineers across multiple sub-functions (not a single specialist team)
Prior experience working within a client's operational structure under a staffaugmentation or managed-services model - comfortable with dual reporting lines (client operational authority +vendor organizational reporting)
Strong grounding in ITIL-aligned incident, problem, and change management; able to judge when to escalate to client L3 vs.resolve at tower level.
Familiarity with observability/monitoring tooling – ideally direct experience with Grafana, Datadog, or equivalent (TCOP-equivalent proprietary platforms count as adjacent experience)
Understanding of SaaS-based application monitoring (for Campaign & Loyalty-type platforms where support is monitoring-only, not full ops).
Basic-to-intermediate understanding of underlying cloud infrastructure dependencies (won't own infra, but must coordinate credibly with a Cloud Ops counterpart).
Exposure to KPI/SLA-governed environments- comfortable working against a formal metrics framework (e.g.,a 100+item KPI matrix) and reporting attainment.
Working exposure to at least one major hyperscaler or telco-grade cloud platform – enough to coordinate with infrastructure teams, not to administer.
Data lowongan bersumber dari glints. Tombol “Lamar” mengarahkan Anda ke halaman aslinya.