Skill diminta
CommunicationDeliveryTroubleshooting
Deskripsi
About the role
Join PT Oyika Energi Indonesia as a Solution Engineer and be part of a dynamic team shaping the future of renewable energy solutions. In this full-time position based in Cisauk Banten, you will play a crucial role in developing and implementing cutting-edge technology to power the company's innovative products and services.
Key Responsibilities
- Advanced Application Support
- : Provide 2nd or 3rd level support, addressing complex issues and offering technical guidance to internal teams and partners.
- Problem Analysis and Troubleshooting
- : Analyze and resolve technical problems or coordinate with engineering teams for complex issues.
- System and Process Monitoring
- : Monitor systems and processes, using tools to identify and address issues proactively.
- Issue Ownership and Resolution
- : Take responsibility for technical issues, ensuring efficient resolution or escalation when necessary.
- Partner Integration
- : Manage system integrations with external partners, overseeing setup, configuration, testing, and reliability.
- Application Release Management
- : Lead UAT testing and deployments, ensuring post-release solution performance.
- Documentation and Reporting
- : Create and maintain technical documentation, incident reports, and support tickets.
- Training and Workshops
- : Conduct end-user training and workshops to enhance solution adoption.
- Feedback and Product Improvement
- : Collect feedback and collaborate with the product team to improve solutions.
- Cross-Departmental Collaboration
- : Work with engineering, product, and operations teams to ensure successful solution delivery and support.
Qualifications
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
1 - 2 years of experience in technical support or solution engineering roles, preferred from EV industry, EV infrastructure, or battery swap (Fresh Graduates are welcome
- Proven experience in 2nd or 3rd level application support, troubleshooting, and issue resolution.
- Experience with application release management, and post-deployment support.
- Strong understanding of IT infrastructure, system architecture, and application management
- Proficient in troubleshooting technical issues and using diagnostic tools.
- Familiar with APIs, web services, middleware, IoT systems, and firmware development.
- Experience with system monitoring tools and identifying potential issues.
- Knowledge of software development lifecycles (SDLC) and UAT processes.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills to manage multiple projects in high-pressure environments.
- Ability to gather feedback and work with cross-functional teams for product improvement.
- Familiar with industry best practices in systems integration and IT support.
- Apply now for this exciting opportunity to become a Solution Engineer at PT Oyika Energi Indonesia.