Skill diminta
AccurateCRMCommunicationDeliveryNegotiation
Deskripsi
Job Descriptios
- Client Relationship Management
- Serve as the primary point of contact for VIP and high priority clients.
- Maintain long-term relationships through regular follow-ups and personalized communication.
- Understand clients’ needs and preferences to recommend suitable treatments/products.
- Sales & Revenue Generation
- Achieve individual and clinic sales targets by promoting premium packages and high-end services.
- Upsell and cross-sell relevant products and services based on client profiles.
- Manage consultations from inquiry to conversion, ensuring a seamless experience.
- Ensure clients are well-informed of procedures, pricing, aftercare, and expectations.
- Running all the clinic initiative that translate to sales
- Customer Experience & Retention
- Deliver luxury level service that enhances client satisfaction and loyalty.
- Handle complaints or concerns with professionalism and empathy.
- Maintain a clean, welcoming, and premium environment for clients.
- Administrative Duties
- Maintain accurate working file SPC
- Track and report sales performance and client feedback.
- Coordinate scheduling and follow-ups to ensure timely service delivery for the patient
Job Requirements
- Education & Experience
- Bachelor’s degree preferred (business, marketing, or health/beauty-related field).
- Minimum 2–5 years of experience in sales or client service, preferably in the beauty, wellness, or healthcare industry.
- Experience dealing with premium client is a strong advantage.
- Skills & Competencies
- Strong interpersonal and communication skills.
- High emotional intelligence and empathy.
- Proven sales and negotiation skills.
- Professional grooming and confident, pleasant demeanor.
- Knowledge of skincare, beauty, and aesthetic treatments is preferred.
- Familiarity with CRM tools and sales reporting.
- Other Requirements
- Flexible with working hours (including weekends and evenings if needed).
- Goal-oriented and self-motivated.