Skill diminta
BPJSCRMCommunicationCustomer ServiceCustomer SupportEnglishProblem Solving
Gaji pasar untuk posisi ini
Median Rp2,9 jt/bulan · rentang umum Rp2,5 jt – Rp3,2 jt
Berdasarkan 42 lowongan Customer Support level Entry se-Indonesia.
Gaji lowongan ini setara median pasar.
Lihat data gaji selengkapnya →Deskripsi
- Deskripsi pekerjaan Staff Customer Service (English) PT Unilabel Pakindo Jaya
- Key Responsibilities
- Customer Support: Handle inbound and outbound customer inquiries via voice channels (SVAR) in a professional, courteous, and timely manner.
Travel Assistance: Assist customers with travel bookings, reservations, itinerary changes, cancellations, and refund processing related to OTA services.
Problem Solving: Identify customer issues, investigate root causes, and provide effective, efficient solutions while maintaining high customer satisfaction (CSAT) scores.
- Information Management: Accurately update customer accounts, log interactions, and record transaction details in the company CRM/database.
- Collaboration: Work closely with team leads and other departments to resolve complex customer escalations smoothly.
- Requirements & Qualifications
- Education: Minimum Bachelor’s Degree (S1) or equivalent from a recognized institution. Fresh graduates are highly encouraged to apply!
- Language Proficiency: Strong command of English (minimum B2 level), with excellent verbal communication skills for voice and SVAR support.
Experience: Previous experience in Customer Service or the Online Travel Agency (OTA) industry is a plus, but not mandatory (comprehensive training will be provided).
- Availability: Must be able to join immediately
- Soft Skills: Empathetic, patient, resilient, and equipped with strong problem-solving skills and a customer-first mindset.
- Rate Salary and Benefit
- Fresher: IDR. 2.828.000
- Experience: IDR. 2.980.000
- BPJS TK & BPJS Ketenagakerjaan
- KPI Allowance
- Attendance Allowance
- Night Shift Allowance