Skill diminta
CCTV MonitoringCommunicationMicrosoft ExcelSQLTroubleshooting
Deskripsi
About the role
This IT Staff position supports a manufacturing environment, providing comprehensive IT infrastructure and systems support. The role encompasses hardware and software installation, configuration, maintenance, and troubleshooting across the organization, with a focus on ERP system support and network management.
- Key responsibilities
- Install, configure, maintain, and troubleshoot IT devices including computers, laptops, printers, scanners, and supporting equipment
- Provide IT support to all users and departments for hardware, software, network, and application system issues
- Monitor and maintain LAN/WAN networks, Wi-Fi, routers, switches, and other network devices
- Install, configure, and maintain operating systems and company applications
- Support and troubleshoot the company ERP system, including user assistance and issue resolution
- Coordinate with vendors and providers for ERP, network, device, or IT service issues
- Ensure ERP integration and smooth operation across Purchasing, Warehouse, Inventory, Production, Finance/Accounting, HR, and Sales functions
- Monitor and verify data and systems to ensure accuracy, security, and smooth ERP input and transaction processes
- Perform data backups and maintain IT system and information security
- Document IT assets, device configurations, troubleshooting, and maintenance work
- Conduct IT asset inventory and monitor device usage
- Support IT system implementation, development, and improvements as needed
- Maintain system security from unauthorized access and apply company IT security procedures
- Provide training and guidance to users on application and IT system usage as required
- About you
- Minimum D3 or S1 qualification in Information Technology, Information Systems, Computer Science, Computer Engineering, or related field
- Experience as IT Staff, IT Support, or System Administrator, preferably in manufacturing
- Experience with ERP systems is preferred
- Understanding of ERP process flows including Purchasing, Inventory/Warehouse, Production, Accounting/Finance, Sales, and HR
- Understanding of computer network fundamentals (LAN/WAN, TCP/IP, Wi-Fi, routers, switches)
- Proficiency in hardware and software troubleshooting
- Ability to install and configure operating systems and computer applications
- Strong analytical and troubleshooting capabilities
- Good communication and coordination skills with users and vendors
- Honest, disciplined, detail-oriented, responsible, and able to work collaboratively in a team
- Able to work independently and as part of a team
- Able to work under pressure and resolve issues within target timeframes
- Willing to work in a manufacturing company environment
- Experience with databases/SQL, servers, backup systems, CCTV, or production systems is a plus
- Strong Microsoft Excel skills are a plus