Skill diminta
Complaint HandlingCustomer Service
Gaji pasar untuk posisi ini
Median Rp7,5 jt/bulan · rentang umum Rp4,5 jt – Rp8,3 jt
Berdasarkan 17 lowongan Social Media di Jakarta.
Gaji lowongan ini 13% di bawah median pasar.
Lihat data gaji selengkapnya →Deskripsi
About the role
We are looking for a proactive and customer-oriented Store Manager to lead our brand-new immersive entertainment venue in Agora Mall. You will be responsible for the overall daily operation of the store, team management, on-site customer service, and social media content creation.
- Key responsibilities
- Oversee the daily operation of the venue, including staff scheduling, performance evaluation, and service standard implementation.
- Manage on-site customer reception, complaint handling, ticket verification, and visitor flow to ensure smooth and efficient operations.
- Shoot and edit short-form videos for the store's social media accounts; publish regular content and capture on-site footage.
- Control store inventory, cleanliness, and equipment maintenance; ensure full compliance with safety operation standards.
- Liaise with the headquarters team, report operating data, and lead the team to achieve performance targets.
- About you
- Minimum 1 year of store management experience in retail, tourism, or entertainment industry; prior Store Manager experience is preferred.
- Proficient in shooting and editing short videos on a smartphone; familiar with basic operations of TikTok, Instagram, and Facebook.
- Strong customer service mindset; skilled in team management and on-site problem-solving.
- Able to work on mall shift schedules including weekends and public holidays.
- Basic Chinese language skills and experience in immersive entertainment venues are a strong plus.