Skill diminta
CommunicationCustomer ServiceEnglishLeadershipUpselling
Deskripsi
- Deskripsi pekerjaan Store Supervisor PT. Samara Coklat Lestari
- Store Supervisor (SPV)
Samara Chocolates is looking for a Store Supervisor (SPV) with experience in the F&B industry who is ready to be directly involved in store operations.
This is a hands-on and hybrid role, you will actively perform Store Staff duties during shifts while also taking responsibility for team supervision, customer experience, and improving store sales and performance.
- Key Responsibilities
- Run daily store operations during shifts
- Serve customers and ensure an excellent customer experience
- Execute upselling, cross-selling, and product recommendations
- Ensure cleanliness, product display, stock, cashier, and store SOPs are properly maintained
- Help increase store traffic, sales, and repeat customers
- Supervise, guide, and support Store Staff
- Create and monitor daily sales reports
- Execute store activities such as sampling, promotions, and mini activations
- Identify operational issues and take initiative to improve store performance
- About You
- Minimum 2 years of experience in the F&B industry (required)
- Experience as Store Supervisor, Store Leader, or Senior Staff is preferred
- Understand F&B outlet operations and customer service
- Strong sales, upselling, and customer engagement skills
- Able to lead, coach, and direct a team
- Experienced in using POS systems and EDC machines
- Responsible, communicative, proactive, and have a strong sense of ownership
- Willing to work shifts, weekends, and public holidays
- Good English communication skills (required)
- What We Offer
- Competitive salary and performance-based bonus
- Opportunity for career growth and development in a growing company
- Hands-on experience in store operations, sales, customer experience, and team leadership
- Opportunity to grow together with a young, dynamic, and collaborative team
- Opportunity to be involved in new store activities, promotions, events, and business development
- Learning opportunities across different areas of the business
- Potential for increased responsibility and career progression as the company grows
- Placement
- 📍 Sleman, Yogyakarta
- 🏷️ Samara Chocolates