supervisor restaurant

About the role

We are seeking a dynamic and experienced Restaurant Supervisor to join our hospitality team in Ubud, Bali. This is an excellent opportunity to take on a leadership role within a vibrant restaurant environment, where you will be responsible for ensuring exceptional service standards and creating memorable dining experiences for our guests. As Restaurant Supervisor, you will play a key role in maintaining operational excellence, leading our front-of-house team, and contributing to the success of our establishment. This position is based on-site in Ubud, Bali, and offers the chance to work in one of the region's most sought-after locations.

• Key responsibilities
• Overseeing daily restaurant operations and ensuring smooth service delivery across all shifts
• Supervising, training, and motivating front-of-house staff to maintain high standards of customer service
• Managing table allocations, reservations, and guest flow to optimise the dining experience
• Ensuring compliance with food safety, hygiene, and health and safety regulations
• Addressing guest concerns and complaints promptly and professionally to ensure customer satisfaction
• Monitoring inventory, stock levels, and supplies to minimise waste and maintain profitability
• Maintaining cleanliness and presentation standards throughout the restaurant and dining areas
• Assisting with staff scheduling and ensuring adequate coverage during service periods
• Reporting on service quality, guest feedback, and operational issues to management
• Supporting the implementation of restaurant policies, procedures, and promotional activities
• What we're looking for
• 2–4 years of supervisory or leadership experience in a restaurant or hospitality setting
• Proven track record of successfully managing front-of-house teams and maintaining service standards
• Strong knowledge of restaurant operations, food service protocols, and guest service excellence
• Excellent communication and interpersonal skills with the ability to lead and motivate staff effectively
• Problem-solving abilities and the capacity to remain calm under pressure during busy service periods
• Proficiency in point-of-sale (POS) systems and basic computer literacy
• Fluency in English, with additional language skills (Indonesian or Mandarin) being advantageous
• Knowledge of local customs and experience working in multicultural environments
• Strong attention to detail and commitment to maintaining high hygiene and presentation standards
• Flexibility to work evenings, weekends, and public holidays as required
• A passion for hospitality and genuine enthusiasm for delivering exceptional guest experiences