Skill diminta
CommunicationLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WordNegotiation
Deskripsi
Core Responsibilities
Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
- Supervise technicians during customer repair services and provide support when issues arise during the repair process.
- Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
- Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
- Analyze spare parts requirements on a monthly basis.
- Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
- Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
- Carry out customer satisfaction surveys at dealer locations.
Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
- Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
- Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
- Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
- Issue tax invoices for customer payments related to electronic goods service activities.
- Manage spare parts sales administration.
- Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.
- Competencies Required
- 4 years of experience in the same position
- Diploma / bachelor's degree of electrical engineering
- Excellent communication skills, both verbal and written
- Good networking and Negotiation skill
- Good knowledge and understanding of technical issue
- Good leadership, Responsive, Persuasive and Innovative
- Excellent Inter-personal Skills, Fast Learner, Team Developer
- Flexible and open to changes and able to manage multiple tasks in restricted timeframes
- Thriving at Microsoft office (Power point/Excel/Word), ERP
- Willing to be placed all over Indonesia
- Fully vaccinated for Covid-19
- Placement: Makassar