Skill diminta
CommunicationEnglishTroubleshooting
Deskripsi
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Experience in managing and supporting Microsoft Hyper-V and System Center Virtual Machine Manager (SCVMM) environments.
- Strong knowledge of Cisco UCS servers and NetApp storage technologies.
- Good understanding of virtualization, server infrastructure, and storage management concepts.
- Strong analytical and troubleshooting skills with the ability to identify root causes and resolve technical issues effectively.
- Experience in incident handling, problem management, and escalation processes.
- Familiarity with system patching, configuration management, and hardware replacement activities.
- Ability to work under SLA-driven environments and manage multiple tasks simultaneously.
- Good documentation skills for assessments, technical reports, configuration changes, and improvement recommendations.
- Strong communication skills and the ability to collaborate with local and global support teams.
- Proficiency in English, both written and verbal.
- Minimum education Bachelor’s degree (S1) in Computer Science, Information Systems, or a related field
- Minimum 2 years of experience as a System Engineer, Virtualization Engineer, or in a similar role
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Understand and be able to manage and operate Microsoft Hyper-V and SCVMM technologies.
- Have knowledge of server technologies (Cisco UCS) and storage systems (NetApp).
- Capable of performing troubleshooting, root cause analysis, and escalating issues to global support teams when required.
- Execute configuration changes, patch updates, and hardware replacements according to the severity level and agreed SLA.
- Document assessment results, improvement recommendations, and all configuration changes implemented.