Skill diminta
Analytical ThinkingDeliveryEnglish
Gaji pasar untuk posisi ini
Median Rp3,8 jt/bulan · rentang umum Rp2,8 jt – Rp4,7 jt
Berdasarkan 379 lowongan Call Center se-Indonesia (semua level).
Gaji lowongan ini 13% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
Deskripsi pekerjaan Team Leader Contact Center PT Rajawali Berdikari Indonesia
Job Desc
- Monitoring daily activity of digital Center Operation
- Maintain KPI Contact Center (CSAT. FCR, AHT, Etc)
- Quality Monitoring to Agent perfomance
- Escalation and Ticket solving proccess
- Analyze perfomance data, producing regular that highlight team achievement, areas for improvement and key perfomance trends.
Requirement
- Min D3
- Experience as Team Leader at least 2 years of work, preferably a Team Leader for Contact Center within Fraud Operations, Fraud Investigation, Risk Management, Compliance, or related functions
- Willing to work in shifting schedule
- Coorporate with implementation of project delivery, monitor team service quality and efficiency and promote the achievement KPI
- Fluent in English is a must both speaking and writing
- Good comunnication and strong analytical thinking