Team Leader (TL)

Deskripsi pekerjaan Team Leader (TL) PT Joyowo Geo Indonesia

Responsibilities

• Take ownership of the assigned team's KPI achievement and end-customer satisfaction.
• Manage daily team operations, communicate instructions and feedback between management and frontline staff, and ensure effective execution.
• Monitor employees' daily performance and coach them to improve business capability.
• Build the team talent pipeline, develop assistant team leaders and complaint-handling role models, organize employee culture activities, and control attrition.
• Plan team operations and produce business planning schedules.

Requirements

• Associate degree or above from an accredited institution; science or engineering background preferred. Fluent spoken English is required; Chinese proficiency is preferred.
• At least 1 year of customer service team management experience in a call center.
• Strong organization and coordination skills, proven ability to motivate teams, and solid management and communication capability. Experience preparing reports and strong writing skills are required.
• Clear speech, strong communication and logical thinking, dedication, accountability, teamwork, service orientation, adaptability, organization, coordination, and ability to work under pressure.
• Willingness to work rotating shifts, rotating rest days, and night shifts.
• Must speak English fluently; Chinese speakers preferred.