Team Leader - Warehouse (Pekanbaru)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Implement and enforce strict Safety and 5S workplace organizational practices throughout the warehouse area
• Monitor daily warehouse operations to maintain workflow efficiency and performance accuracy
• Manage manpower allocation dynamically to ensure optimal team productivity and throughput
• Oversee localized end-to-end Inbound, Outbound, and Inventory control processes
• Control system accuracy and warehouse operational flows utilizing the Warehouse Management System (WMS)
• Handle immediate operational issues, performance bottlenecks, and floor complaints proactively
• Coordinate closely with cross-functional teams and escalate critical operational issues to the Supervisor

Requirements

• Minimum educational qualification of Senior High School, Vocational High School (SMA/SMK), or equivalent
• Minimum of 1 year of experience in a related logistics role or fulfillment industry
• Proven familiarity with data tracking and reporting tools including Microsoft Office and Google Workspace
• Strong experience in operating and managing workflows within a digital Warehouse Management System (WMS)
• Willing to work in rotating shifts and placed according to company needs within the assigned city
• Strong leadership skills with a proven capability to lead, motivate, and manage both small and large operational teams