Skill diminta
AccurateAnalytical ThinkingAttention to DetailCommunicationCustomer ServiceEnglishGoogle SheetsMicrosoft Excel
Deskripsi
About the role
Flokq is looking for a Team Performance Coordinator to help lead and improve the performance of a 12-20 person property sourcing team. This is a highly execution-focused role. The team works through structured daily time blocks to contact hundreds of property agents/owners, identify and source new property opportunities, maintain accurate property data, and keep the supply pipeline moving. Your job is to make sure the team consistently performs at a high level - not simply by monitoring whether work gets done, but by using data to identify problems, improving processes, coaching team members, and increasing productivity over time.
- Key responsibilities
- Coordinate the daily activities of a 12-person team and ensure team members follow their assigned daily schedules and work blocks
- Monitor completion of daily activities and identify gaps or delays
Monitor individual and team performance using daily and weekly KPIs, tracking productivity, activity volume, completion rates, and response rates
- Identify consistently underperforming team members and work with them to improve their productivity and execution
- Use performance data to identify bottlenecks, inefficiencies, and recurring problems
- Continuously review how the team works and identify opportunities to improve efficiency, workflows, schedules, and processes
- Oversee a team responsible for contacting a large number of property agents every day and ensure agents are contacted consistently
- Coach team members based on actual performance and observed behavior, providing practical feedback and follow-up on improvement plans
- Prepare regular performance updates and highlight key issues requiring management attention
- Ensure property and agent information is accurately maintained in the company's systems
- About you
1–3 years of experience in team coordination, customer service, telesales, sales support, data operations, marketplace operations, business operations, or another high-volume execution environment
- Experience coordinating or supervising a team is strongly preferred
- Strong numerical and analytical thinking and comfort looking at spreadsheets to identify problems
- Strong organizational and time-management skills
- Comfortable working with daily targets, KPIs, schedules, and performance metrics
- Strong follow-up skills and attention to detail
- Able to identify problems, investigate their root causes, and propose practical solutions
- Comfortable giving feedback and holding team members accountable
- Good communication skills and confidence working with different personalities
- Strong Excel / Google Sheets skills
- Fluent in Bahasa Indonesia and comfortable communicating in English
About us
Flokq is a fast-moving technology company in the property sector.