Skill diminta
ApacheCommunicationCustomer ServiceCustomer SupportDockerEnglishLinuxMySQLNginxPostmanSQLTroubleshooting
Gaji pasar untuk posisi ini
Median Rp4,1 jt/bulan · rentang umum Rp3,3 jt – Rp5 jt
Berdasarkan 963 lowongan Mechanical Engineering se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
- Deskripsi pekerjaan Technical Support Engineer SIMANTEK
- Technical Skills
- Good understanding of Windows and Linux operating systems.
- Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewall, and internet connectivity.
- Experience troubleshooting web applications, APIs, databases, and server-related issues.
- Familiarity with MySQL, REST APIs, Postman, and basic SQL queries.
- Basic knowledge of Docker, web servers (Nginx/Apache), and cloud environments is an advantage.
- Ability to analyze application logs, identify issues, and escalate complex problems to the development team.
- Experience using ticketing systems and documenting incidents professionally.
Familiarity with AI-powered support tools and the ability to utilize AI to improve troubleshooting, documentation, knowledge management, and customer support efficiency.
- Language Skills
- Able to communicate effectively in English.
- Preferred Qualifications
- Strong customer service mindset with excellent communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work in shifts when required.
- Able to work independently and collaboratively with development and operations teams.
- Fast learner with a proactive attitude toward continuous improvement.