Telemarketing Staff

• Key Responsibilities
• Develop and implement retention strategies to minimize partner churn.
• Monitor partner activity, booking patterns, and transaction data to identify risks and drive engagement.
• Design and manage loyalty, incentive, and reactivation programs.
• Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency.
• Collaborate with Account Management to maintain key partner relationships and address at-risk accounts.
• Conduct regular account reviews, satisfaction surveys, and business health check-ins.
• Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns.
• Own and execute B2B programs (e.g., reactivation, win-back, loyalty).

Qualifications

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
• Minimum 2 years’ experience in account management, customer success, or retention.
• Preferably from industries such as Banking & Financial Services, Insurance, Travel (including OTAs), E-Commerce, or SaaS.
• Willing to WFO (Tanah Abang, Jakarta Pusat).
• Strong analytical skills with experience using CRM and reporting tools (e.g., Salesforce, Kapture, Excel).
• Solid understanding of the partner lifecycle and sales funnel in a B2B travel or service-driven environment.
• Customer-centric approach with excellent communication and problem-solving skills.
• Experience in lifecycle marketing, segmentation, or loyalty program management is a plus.
• Ability to manage multiple projects independently in a fast-paced environment.