Skill diminta
Analytical ThinkingCommunicationComplaint HandlingConflict ResolutionCustomer ServiceEnglishMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordNegotiation
Deskripsi
Key Responsibilities
- Build and maintain strong relationships with tenants and act as the main liaison with mall management.
- Drive tenant participation in mall campaigns, promotions, events, and customer engagement programs.
- Monitor tenant sales, traffic, promotional performance, and operational issues to identify improvement opportunities.
- Support underperforming tenants through business analysis, recommendations, and targeted programs.
- Manage tenant satisfaction surveys, feedback, and improvement action plans.
- Develop tenant training programs covering customer service, sales, complaint handling, and program participation.
- Supervise Customer Service operations, travel agent partnerships, group visits, and shuttle performance.
- Prepare regular reports and coordinate improvement initiatives with Leasing, Marketing, Operations, and other departments.
Required Skills & Competencies
- Strong communication and interpersonal skills with the ability to build and maintain positive relationships.
- Excellent negotiation, conflict resolution, and problem-solving skills.
- Customer-focused with a strong service mindset.
- Analytical thinking with good commercial awareness.
- Strong coordination, organizational, and reporting skills.
- Proficient in
- Microsoft Office
- (Excel, Word, and PowerPoint).
- Comfortable using digital platforms, applications, and websites related to customer engagement and reporting.
- Proactive, adaptable, and able to collaborate effectively across departments.
- Able to work in a fast-paced retail or shopping mall environment.
Qualifications
- Minimum
- Diploma (D3)
- degree in any discipline.
- Bachelor's or Master's degree is an advantage.
- Minimum
- 3 years of experience
- in
- Tenant Relations and Customer Relations
- , preferably in a shopping mall or retail property.
- Experience in
- travel agency/corporate travel collaboration
- and tourism partnerships is an advantage.
- Fluent in
- Bahasa Indonesia and English
- (spoken and written).