Ticketing Staff

• Do you love turning complex travel routes into seamless journeys? We are looking for a skilled
• Ticketing Staff
• to deliver flawless booking experiences and keep our travellers moving without a hitch.
• If you thrive in a fast-paced environment and know the travel industry inside out, we want you on board!

Key Responsibilities

• Manage day-to-day tasks related to flight ticket sales and customer service.
• Maintain communication with customers via email or phone, provide sales assistance, and ensure excellent customer experiences.
• Smoothly manage itinerary changes, cancellations, and complex reissues while staying compliant with policies.
• Maintain accurate, real-time records to ensure a seamless booking workflow from start to finish.

Qualifications and Skills

• Indonesian citizen with at least 3 years of experience in ticket sales, particularly flight ticket sales.
• Good customer service skills with strong interpersonal and communication skills.
• Knowledge of the travel industry and destinations across Indonesia.
• Ability to work efficiently and effectively in a team.
• Excellent organisational and time management skills.
• Fluency in English and Indonesian.
• Computer proficiency in ticketing systems and office software.