Trainer

Deskripsi pekerjaan Trainer Viva Apotek

Job Descriptions

Design, develop, and deliver training programs for pharmacy staff, including pharmacists, pharmacy assistants, daily worker, and store supervisors across Viva Apotek outlets.

Conduct onboarding and induction training for new employees, covering company culture, SOPs, product knowledge, and customer service standards.

Develop training materials, modules, and assessment tools (product knowledge, selling skills, service excellence, pharmacy operations, POS system usage, etc.).

• Deliver in-class, on-the-job, and e-learning training sessions across branches, ensuring consistent training quality nationwide.
• Conduct Training Needs Analysis (TNA) in coordination with Store Operations, HR, and Pharmacy teams to identify skill gaps.
• Evaluate training effectiveness through pre/post-tests, field observation, and performance follow-up; report results to management.

Coordinate with the Regulatory/Pharmacy team to ensure training content complies with pharmaceutical regulations and standard operating procedures (SOPs).

Support product knowledge training in collaboration with principals/suppliers (OTC, health supplements, medical devices, beauty products, etc.).

• Maintain training documentation, attendance records, and training calendars.
• Monitor and coach store staff in the field to reinforce training implementation and service standards.
• Assist in developing career development and certification programs for pharmacy staff (e.g., continuing pharmacist education/SKP support).
• Stay updated on retail pharmacy trends, competitor practices, and regulatory changes relevant to training content.

Job Requirements

• Bachelor's degree (S1) in Pharmacy (Apoteker/Farmasi), Psychology, Education, Human Resources, or a related field.
• Minimum 2–3 years of experience as a Trainer, preferably in retail, pharmacy, FMCG, or healthcare/retail industries.

Having a Pharmacist license (STRA/SIPA) or pharmacy background is a strong advantage, especially for delivering product knowledge and regulatory training.

• Strong public speaking, presentation, and facilitation skills.
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse audiences.
• Experience in developing training modules, SOPs, and assessment tools.
• Familiar with adult learning principles and various training methods (classroom, on-the-job, e-learning).
• Good analytical skills for conducting training needs analysis and evaluating training impact.
• Willing to travel frequently to branches/outlets across regions.
• Proficient in Microsoft Office (PowerPoint, Excel, Word) and basic e-learning/LMS tools.
• Well organized, detail-oriented, and able to manage multiple training schedules simultaneously.
• Passionate about people development, coaching, and retail/pharmacy customer service excellence.