The Viator Manager is responsible for managing and growing Bonjour Bali's presence on Viator and TripAdvisor, with a primary focus on generating bookings for our luxury bikini customization workshop. The role covers listing optimization, booking and availability management, guest communication, review generation, performance monitoring, and coordination with the store and workshop teams. The objective is to maximize visibility, conversion, guest satisfaction, and revenue while ensuring every booking receives a premium Bonjour Bali experience.
Key responsibilities
Manage the Bonjour Bali Viator Supplier account and maintain accurate workshop descriptions, photos, prices, schedules, inclusions, exclusions, and meeting-point information
Ensure availability and capacity are always updated and prevent overbooking, booking errors, cancellations, and incorrect customer information
Monitor account notifications, booking requests, policy updates, and platform requirements to ensure listing compliance with Viator and TripAdvisor standards
Continuously improve the activity title, description, highlights, itinerary, FAQs, and product categories to clearly communicate Bonjour Bali's unique concept
Upload high-quality photos and videos that accurately represent the workshop and test different pricing, packages, time slots, and promotional offers
Check new bookings, amendments, cancellations, and guest requests daily and coordinate all reservations with the store and workshop teams
Respond promptly and professionally to guest questions before and after their experience and send clear booking confirmations, directions, arrival instructions, and preparation information
Work with the store team to ensure each guest receives a consistent luxury experience and encourage satisfied guests to leave an honest Viator or TripAdvisor review
Develop strategies to increase bookings, occupancy, and revenue including creating packages for couples, honeymooners, birthdays, bridal groups, families, and private events
Prepare weekly Viator performance reports covering bookings, guests, revenue, conversion rate, occupancy rate, cancellation rate, guest ratings, and recommended actions
Bonjour Bali is a luxury bikini customization workshop located in Bali, Indonesia.
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