Skill diminta
Access ControlCCTV MonitoringCustomer ServiceEmployee RelationsFire SafetyFront OfficeGuest RelationsHousekeepingLeadershipMEPMicrosoft OfficePlumbingPresentationProcurementRecruitment
Deskripsi
- Villa Operations Management
- Manage and supervise the daily operations of the villa.
- Ensure all operational procedures and company standards are properly implemented.
- Coordinate Front Office, Guest Relations, Housekeeping, Maintenance, Security, and other operational functions.
- Prepare and monitor daily operational activities, assignments, and priorities.
- Ensure the villa is ready for guest arrival, stay, and departure.
- Conduct regular inspections of villa facilities, public areas, guest rooms, and service areas.
- Identify operational problems and take appropriate corrective action.
- Ensure smooth coordination between departments.
- Guest Experience & Customer Service
- Ensure guests receive professional, friendly, and personalized service.
- Handle guest requests, complaints, feedback, and special arrangements.
- Resolve guest problems promptly and professionally.
- Monitor guest satisfaction and identify opportunities to improve the guest experience.
- Maintain good relationships with repeat guests, VIP guests, villa owners, and business partners.
- Ensure guest privacy, comfort, safety, and security.
- Team Leadership & Staff Management
- Lead, supervise, and motivate villa operational employees.
- Prepare work schedules and allocate manpower according to operational requirements.
- Monitor employee attendance, punctuality, grooming, discipline, and performance.
- Conduct regular briefings and operational meetings.
- Provide coaching, training, and guidance to employees.
- Evaluate employee performance and provide recommendations for improvement, promotion, or disciplinary action.
- Coordinate with HR regarding recruitment, training, employee relations, and manpower requirements.
- Ensure employees comply with company policies and procedures.
- Housekeeping & Villa Standards
- Ensure villas are maintained according to established cleanliness and presentation standards.
- Monitor room preparation, cleaning schedules, linen, towels, amenities, and housekeeping supplies.
- Conduct regular quality inspections.
- Ensure maintenance issues identified by Housekeeping are reported and followed up.
- Maintain appropriate standards for villa presentation before guest arrival.
- Maintenance & Facility Management
Monitor the condition of buildings, furniture, equipment, swimming pools, gardens, electrical systems, plumbing, air-conditioning, and other facilities.
- Coordinate preventive and corrective maintenance.
- Follow up on maintenance requests and ensure timely completion.
- Coordinate with Engineering/MEP teams and external contractors when required.
- Maintain records of maintenance activities and outstanding issues.
- Identify potential operational risks and recommend preventive measures.
- Safety, Security & Emergency Management
- Ensure compliance with villa safety, security, and emergency procedures.
- Conduct regular checks of fire safety equipment, emergency exits, CCTV, access control, and other security systems.
- Ensure employees understand emergency procedures.
- Coordinate emergency responses involving guests, employees, property, or facilities.
- Report accidents, incidents, property damage, and security issues to management.
- Ensure appropriate incident reports are completed.
- Inventory & Cost Control
- Monitor operational supplies, amenities, linen, cleaning materials, equipment, and other inventories.
- Ensure proper storage and usage of company assets.
- Conduct regular inventory checks.
- Control operational expenses and minimize unnecessary costs.
- Monitor wastage and identify opportunities for cost efficiency.
- Coordinate purchasing and procurement requirements with the relevant department.
- Financial & Revenue Support
- Monitor villa occupancy, room rates, guest requirements, and operational costs.
- Coordinate with Reservations and Sales teams to maximize occupancy and revenue opportunities.
- Support management in preparing operational budgets and forecasts.
- Monitor daily operational expenses against approved budgets.
- Ensure proper control of cash handling and operational transactions where applicable.
- Administration & Reporting
- Prepare daily, weekly, and monthly operational reports.
- Maintain records of guest complaints, incidents, maintenance issues, inventory, and operational activities.
- Monitor departmental KPIs and operational targets.
- Provide management with recommendations for operational improvements.
- Ensure required documentation and records are properly maintained.
- Attend management meetings and provide operational updates.