As a Supervisor Warehouse E-Commerce, you will oversee daily warehouse operations including receiving, storing, picking, packing, and shipping. You will ensure order fulfillment processes run quickly, accurately, and in compliance with marketplace SLAs (TikTok, Shopee, Lazada, etc.). You will lead and develop the warehouse team while maintaining inventory accuracy, implementing safety standards, and coordinating with related departments.
Key responsibilities
Lead all warehouse operational activities: receiving, storing, picking, packing, shipping, and returns
Develop, implement, and oversee warehouse SOPs to ensure efficiency and compliance with company standards
Manage warehouse layout, goods flow, and space utilization for optimal efficiency
Ensure stock accuracy through cycle counts, stock opname, and regular audits
Lead and develop the warehouse team (pickers/packers, QC, driver)
Create daily task assignments and ensure team productivity meets targets
Conduct coaching, performance evaluations, and training for warehouse staff
Oversee incoming goods and ensure all items match POs, documentation, and product specifications
Monitor stock availability, particularly fast-moving SKUs such as skincare products
Monitor slow-moving, expired, and damaged goods and provide improvement recommendations
Control daily shipping processes for marketplaces, resellers, distributors, and logistics partners
Coordinate with logistics team to ensure orders are shipped on time
Coordinate with purchasing, marketing, finance, and supply chain teams
Prepare daily, weekly, and monthly reports on stock, space usage, team productivity, and shipping performance
Monitor warehouse KPIs: picking accuracy, on-time shipment, inventory accuracy, packing speed, and order fulfillment