Warranty Claim Staff

Deskripsi pekerjaan Warranty Claim Staff PT ZHC ALADIN INTERNATIONAL

Jobdesc

Handle the end-to-end administrative process of vehicle warranty claims, including receiving, processing, submitting, and monitoring claim submissions.

• Verify warranty claim documents against company and manufacturer/principal policies to ensure accuracy and completeness.
• Input, update, and maintain accurate warranty claim data in the company system, including regular reports and recaps.

Monitor and follow up on the status of submitted claims, including pending, rejected, incomplete, or discrepant claims, to ensure timely resolution.

Coordinate with relevant internal departments, dealers, workshops, technicians, service teams, manufacturers/principals, and customers to resolve claim-related issues and support a smooth, efficient claim process and high service quality.

Qualifications

• Have 2–3 years of working experience in Administration, Warranty Claim, After Sales, Automotive Service, or related fields.
• Experience in the automotive industry, especially in vehicle warranty claims, is preferred.
• Familiar with warranty claim processes, policies, and required supporting documents, with proficiency in Microsoft Office.

Have good data entry, data management, and administrative skills, with the ability to perform basic data analysis, verification, and document validation, as well as manage documents, filing, and administrative procedures.

Willing to work full-time from the office (WFO), Monday to Saturday (6 days a week), in South Jakarta.