Skill diminta
REST APISQLTroubleshooting
Deskripsi
- Deskripsi pekerjaan Web Application / Application Support (ASAP) PT Sigma Global Teknologi
- Acts as L2 application SME, ensuring stability, performance, and timely resolution of
- incidents and changes for customer-facing mobile and web applications.
Responsibilities
- Subject Matter Expert (SME) for customer-facing Mobile and Web applications
- Provide enterprise-grade application support to ensure availability and data
- integrity
- Perform advanced troubleshooting for complex application, API, and data issues
- escalated from L1
- Monitor application health and performance using logs (ELK/Splunk) and APM
- tools (Dynatrace/AppDynamics)
- Maintain and tune application servers
- Execute deployments, configuration changes, and hotfixes in production following
- ITIL Change Enablement
- Coordinate with L3 vendors or internal development teams
- Experience Profile
- Fresh Graduate (0–1 year experience) in: Computer Science / Information Systems / IT / related field Internship will be plus
- Experience 3-4 years Middle
- Experience 5-10 Years Senior
- Technical Qualification
Basic understanding of
- Web & mobile application concepts
- REST API and JSON
- Client-server architecture
Basic knowledge of
- SQL query (SELECT, basic validation)
- Log reading and simple troubleshooting
- Willing to learn monitoring tools (ELK, Splunk, Dynatrace, etc.)
- Familiar with SDLC and basic ITIL concept (incident & change)
- '-Working Hours: 8x5 (Business Hours)
- On-Call Support: Standby support for Major Incidents (P1 & P2) outside business hours
- Escalation Role: Acts as L2 escalation point from Service Desk (L1)
- Project Site: Rasuna Said
- Working Arrangement: WFO, Shifting 3x8 (Pagi, Siang, Sore) detail jadwal shifting bisa ditanyakan pada saat interview dengan user.