Account Manager (AM)

• Deskripsi pekerjaan Account Manager (AM) PT Fleava Digital Media
• Key Responsibilities
• Manage daily communication and relationships with clients.
• Coordinate internal and client meetings effectively.
• Understand clients’ needs, goals, and expectations to support successful project delivery.
• Coordinate project timelines and ensure projects stay on track in collaboration with the Project Manager and internal teams.
• Provide regular updates to the internal management team regarding project pipelines, ongoing projects, and upcoming opportunities.
• Brief internal teams on project details, client goals, and ensure deliverables align with client expectations and timelines.
• Prepare, present, and send reports, presentations, and campaign performance updates to clients.
• Identify upselling opportunities, support proposal preparation, and provide strategic recommendations to prospective and existing clients.
• Maintain strong client relationships to support long-term retention and satisfaction.
• Follow up on revisions, approvals, and project deadlines to ensure smooth execution.

Requirements

• Minimum 3 years of experience in account management, client service, project management, or related roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong understanding of digital marketing, creative campaigns, and project workflows is a plus.
• Proven ability to build and maintain strong client relationships.
• Proactive, detail-oriented, and solution-driven mindset.
• Comfortable coordinating with cross-functional teams and clients.