Skill diminta
AccurateCRMCommunicationGoogle WorkspaceHubSpotMicrosoft OfficeNegotiationOnboardingPresentationSalesforceUpselling
Deskripsi
- Deskripsi pekerjaan Account Manager PT. Intellinum Technologies Indonesia
- ## Job Desk
- Manage and maintain relationships with ERP customers.
- Understand customer business needs and recommend suitable ERP solutions.
- Act as the main point of contact for customer inquiries, issues, and escalations.
- Monitor customer satisfaction, ERP adoption, and account health.
- Conduct regular customer reviews and follow up on business requirements.
- Drive customer retention, contract renewals, upselling, and cross-selling opportunities.
- Identify opportunities for additional ERP modules, licenses, services, and solutions.
- Coordinate with Sales, Implementation, Product, Support, and Technical teams to ensure customer success.
- Maintain accurate customer information, activities, opportunities, and forecasts in CRM.
- Prepare account plans, sales forecasts, and customer reports.
- Maintain knowledge of ERP products, business processes, industry trends, and competitors.
- ## Requirements & Skills
- Bachelor’s degree in Business, IT, Computer Science, Accounting, Management, or a related field.
- Minimum **3–5 years of experience** in Account Management, Sales, Customer Success, or Business Development, preferably in ERP, SaaS, or enterprise software.
- Good understanding of **ERP systems and business processes** such as Finance, Accounting, Sales, Purchasing, Inventory, Manufacturing, or HR.
- Experience managing B2B or enterprise customers.
- Understanding of ERP implementation, onboarding, and post-go-live processes.
- Strong customer relationship management and communication skills.
- Strong negotiation, presentation, and commercial skills.
- Ability to identify customer needs and business opportunities.
- Strong problem-solving and analytical skills.
- Experience using CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
- Proficient in Microsoft Office / Google Workspace.
- Able to work independently and collaborate effectively with cross-functional teams.
- Customer-focused, proactive, organized, and able to manage multiple accounts and priorities.