Account Manager (B2B)

Deskripsi pekerjaan Account Manager (B2B) Pt. Ivonesia Solusi Data (ivosights)

Job Description

• Serve as the primary point of contact for assigned clients, ensuring a positive and long-term business relationship.
• Develop a deep understanding of clients' business objectives and provide tailored solutions to meet their needs.
• Manage day-to-day client communications and ensure timely resolution of inquiries, issues, and escalations.
• Collaborate with internal teams (Sales, Product, Project, Technical Support, Operations, and Finance) to deliver excellent customer experience.
• Monitor account performance, identify potential risks, and proactively implement retention strategies.
• Identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Conduct regular business reviews and present performance reports, insights, and recommendations to clients.
• Ensure all client documentation, contracts, and account records are accurate and up to date.
• Maintain strong customer satisfaction and foster long-term partnerships.
• Achieve individual and team targets related to account growth, retention, and customer success.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum 2–5 years of experience as an Account Manager, Customer Success Manager, Business Development, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and relationship management abilities.
• Customer-oriented with strong problem-solving and analytical skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficient in Microsoft Office/Google Workspace; experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is a plus.
• Experience in B2B, SaaS, technology, or digital solutions industries is preferred.