Account Manager (IT)

Responsible for IT sales account management for assigned clients, including negotiating contracts and agreements to maximize client satisfaction

Develop and maintain knowledge of the client's IT environment using knowledge and understanding of small and medium business IT challenges and solutions

• Identify current and future client business requirements and match their IT structure to these needs.
• Collaborate with Engineers to design comprehensive IT solutions to meet client goals and objectives
• Act as a liaison between the client, sales, and service delivery to ensure projects are completed on time and efficiently
• Effectively communicate to IT decision-makers the business impact of technology and the benefits of recommended solutions
• Conduct Strategic Business Review meetings with executives

Act as the first point of contact for all matters specific to assigned clients and respond to customer needs, questions, issues, and service opportunities

• Build and maintain relationships with clients that foster your role as a trusted strategic technology consultant/advisor
• Own end-to-end client satisfaction
• Background in sales and information technology with minimum 3 years of experiences
• Ability to consult clients on applications and processes
• Ability to tie IT strategy to business goals by understanding the clients' business needs, management structure, and IT budgeting process
• Excellent communication skills with the ability to interact with C-level resources and their staff
• Able to thrive in environments with ambiguity, multiple priorities, and changing client needs
• Energetic self-starter with the desire and ability to grow in the position
• Ability to work autonomously and as part of a team to determine work priorities, proposals, timelines, and changing work demands
• Ability to work collaboratively and effectively in a cross-team environment to support the client