Skill diminta
CommunicationCustomer ServiceEnglishLogisticsNegotiationOnboardingQuality ControlRecruitment
Deskripsi
- Deskripsi pekerjaan Account Manager LimeStash
- We are seeking a results-driven
- Account Manager (Seller Acquisition & Management)
to lead our merchant onboarding and growth operation in the tech company in collectibles market. You will be responsible for identifying, recruiting, and onboarding high-quality sellers to build a vibrant and trusted marketplace. This is a critical role for our cold-start phase, directly impacting our sales trajectory and seller growth.
- Key Responsibilities
- 1.
- Seller Acquisition & Business Development
- Identify and target high-potential seller segments: offline and online sellers.
- Execute end-to-end seller recruitment: outreach, negotiation, and onboarding
- Build and maintain a robust seller pipeline to achieve monthly onboarding targets
- Develop creative acquisition strategies to penetrate the fragmented collectibles market
- 2.
- Seller Onboarding & Enablement
- Design and execute a streamlined seller onboarding process, including account setup, listing optimization, and platform training
- Create seller education materials (guides, tutorials, best practices) to help sellers succeed on our platform
Conduct regular seller training sessions (online and offline) on live streaming sales, product photography, pricing strategies, and customer service
- 3.
- Seller Operations & Relationship Management
- Serve as the primary point of contact for key sellers, ensuring high satisfaction and retention
- Monitor seller performance metrics (GMV, listing count, conversion rate, cancellation rate) and provide data-driven feedback
- Proactively identify and resolve seller issues related to payments, logistics, platform policies, and technical problems
- Collect seller feedback to inform product roadmap and platform improvements
- 4.
- Marketplace Health & Quality Control
- Ensure seller compliance with platform policies, including product authenticity, listing standards, and customer service requirements
- Work closely with the trust & safety team to maintain marketplace integrity
- Implement seller rating and review systems to drive quality improvements
- 5.
- Market Intelligence
- Conduct ongoing market research on the Indonesian collectibles ecosystem, competitor analysis, and industry trends
- Identify emerging categories and seller opportunities to expand our marketplace
- Track competitor seller acquisition strategies and benchmark our performance
- Qualifications & Requirements
Must Have
- 3-5 years of experience in seller acquisition, business development, or merchant operations in e-commerce, marketplaces, or social commerce
- Proven track record of achieving and exceeding seller acquisition and GMV targets
- Deep understanding of the Indonesian e-commerce landscape and seller ecosystem
- Strong negotiation, communication, and relationship-building skills in Bahasa Indonesia and English
- Data-driven mindset with experience using metrics to drive decisions
- Ability to work independently in a fast-paced startup environment
- Willingness to travel within Indonesia for offline seller meetings and events
Nice to Have
- Existing network and relationships within the Indonesian collectibles/hobby community (TCG, toys, comics, sneakers)
- Experience with live commerce or social commerce platforms (TikTok Shop, Shopee Live, Lazada Live)
- Background in the collectibles, hobby, or lifestyle retail industry
- Experience in early-stage startups or marketplace cold-start phases