Skill diminta
Accurate
Deskripsi
Deskripsi pekerjaan Admin Ecommerce PT MEISHANG KOSMETIK INDONESIA
Requirements
- 1–2 years of experience in e-commerce admin, CS, or e-commerce operations.
- Hands-on experience with Shopee, TikTok Shop, and/or Lazada.
- Experience using 3rd-party platforms for stock & fulfillment (e.g. Jubelio, Desty, Ginee).
- Customer-oriented with good communication skills.
- Familiar with order fulfillment and return/refund coordination.
- Detail-oriented, organized, and able to multitask.
- Proficient in Excel/Google Sheets
Job Description
- Handle daily customer inquiries via chat and e-commerce platforms (Shopee, Tokopedia, Lazada)
- Respond to and manage customer reviews and feedback.
- Monitor and check return and refund cases, coordinating with the warehouse team for verification and follow-up.
- Process and fulfill daily orders across e-commerce marketplaces.
- Operate the ERP system for order fulfillment and stock synchronization.
- Coordinate with warehouse and e-commerce teams to ensure smooth order processing and accurate inventory.
- Prepare regular reports on orders, returns, refunds, and customer feedback.