Admin Sosial Media

About the role

We are seeking a communicative, friendly, and responsive Online Customer Service representative to serve prospective customers and manage interactions on social media.

Key responsibilities

Reply to incoming messages, comments, and DMs from prospective customers quickly and friendly across various platforms (WhatsApp, Instagram, Marketplace)

• Conduct regular follow-up with prospects/leads to increase sales conversion
• Answer questions related to products, packages, prices, and service availability
• Assist with careful recording of customer order data
• Handle customer complaints or issues with appropriate and professional solutions
• About you
• Minimum education: SMA/SMK or equivalent
• Minimum 1 year experience as Online CS or Chat Admin
• Good communication skills, persuasive, and neat typing (not verbose)
• Experienced and proficient in operating WhatsApp Business, messaging applications, and social media
• Detail-oriented, patient, good work endurance, and sales target-oriented
• Able to work both as a team and independently