After Sales Consultant

Tanggung Jawab

About Arysun

Arysun is a solar energy company with a mission to help households and businesses save more through affordable solar solutions and smart solar-powered appliances.

• We empower customers to reduce energy costs, improve their quality of life, and embrace a more sustainable future.
• Join us and be part of the change we're powering.
• Job Summary

We are looking for a proactive, independent, and resilient After Sales Consultant to manage customer relationships and ensure excellent post-purchase experiences.

• Candidates with experience or exposure to the solar PV (PLTS) or renewable energy industry are highly preferred.
• Key Responsibilities
• Serve as the main point of contact for existing customers, handling inquiries, requests, and complaints.
• Independently manage customer complaints and challenging situations, ensuring timely and effective resolution.
• Take ownership of customer issues from initial reporting through follow-up and final resolution.
• Coordinate with Technical, Sales, and Operations teams to address customer concerns and ensure proper service delivery.
• Proactively follow up with customers to monitor satisfaction and maintain long-term relationships.
• Identify opportunities to offer additional products, upgrades, or services based on customer needs.
• Explain product features, technical information, and service procedures clearly to customers.
• Communicate company updates, newsletters, and relevant product information to existing customers.
• Provide feedback and recommendations to improve customer experience and after-sales service processes.

Kualifikasi

• Diploma or Bachelor's degree is preferred.
• Minimum 1–2 years of experience in After Sales, Customer Service, Customer Relations, or a related role.
• Experience in solar PV (PLTS), renewable energy, electrical products, or related industries is highly preferred.
• Strong complaint-handling and problem-solving skills, with the ability to manage difficult customers professionally.